Who we are
By visiting this website (www.cluas.ie) you are accepting the terms of our Website Privacy Policy. We believe it is important that you know how your personal information is collected, used, and shared when you visit our website (www.cluas.ie).
Personal Information
Personal Identification Information – forms
This is data that identifies you or can be used to identify or contact you and may include your name, location, e-mail, phone number, date of birth of yourself or your child and a message. Such information is only collected from you when you voluntarily submit it to Cluas Centre Ltd; by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. By providing us with this information, you express consent to use your information to contact you and talk to you about our services. Our phone calls may be recorded for quality and training purposes only.
Sensitive Personal Data – pre-assessment questionnaire
Asides from our contact forms we do not collect sensitive personal data through our website. After we have personally spoken to you and you have decided on booking a consultation with you we will send you out a pre-consultation questionnaire. You will be asked to provide sensitive data to allow us to perform the consultation and in order for us to provide our services.
You do not have to fill out every section if you are not comfortable with. No information will be shared to any third party and all data is treated with highest level of confidentiality. We may only disclose it where you have given explicit consent; we have a legal obligation to do so or in order to protect your health and welfare. For more information read our Data protection and Data Retention Policy.
Non personal information
When you visit our website, we automatically collect certain non-personal information about your device, including information about your web browser, IP address, time zone. As you browse our website, we collect information about the individual web pages that you view, what websites or search terms referred you to the our website, and information about how you interact with our website. This information will only be used for producing anonymous website statistics and will be used to help us with the delivery of the services on the website. This non personal information cannot be used to identify or contact you.
For full details of our cookies and how to opt in/out of their use, see our Cookie Policy.
What happens to your data?
Cluas Centre Ltd will not collect identifying information about you, such as your name, address, telephone number or email address, unless you voluntarily submit that information to us, by email, online forms or other means. We treat all identifying information you submit to us as confidential and do not sell this information to third parties. We will provide details of the purpose of the information collected when it is provided. This information will not be used beyond the purpose specified at the time of collection. Your personal data may be anonymised and used for statistical purposes.
Any information that is collected by Cluas Centre Ltd from this website will only be used for monitoring purposes unless you have given us consent for your information to be used e.g. providing us with your email-address or phone number so that we can contact you. We do not share information with a third party and all information collected is treated with confidentiality.
We will ensure that all personal information supplied is held securely, in accordance with the requirements of the relevant Irish legislation, namely the General Data Protection Regulation (GDPR) 2018, the Irish Data Protection Act (1988), and the Irish Data Protection (Amendment) Act (2003).
Marketing
Occasionally we may contact you by email, SMS, post or other means with information about products and services that we deliver and that we believe you may be interested in.
We will only send marketing messages to you in accordance with the marketing preferences you set by checking certain boxes on the forms we use to collect user data. You can also exercise the right at any time by opting-out at the end of any marketing communication we send you or by contacting us a described below. Alternatively you can unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We may disclose your personal information to:
- Other service providers such as payment processors, data analysis, contractors or suppliers and IT services (including CRM, website, video and teleconference services).
- Our supply chain partners and sub-contractors, for example couriers.
- Police, law enforcement and security services.
We do not disclose personal information to anyone else except as set out above.
How long we retain your data
Under the Data Protection Acts, personal information held by Cluas Centre Ltd will be retained for no longer than is allowed under data protection law and is necessary for the purpose or purposes for which it was obtained. If the purpose for which the information was obtained has ceased and the personal information is no longer required, the data will be deleted or disposed of in a secure manner.
To determine the appropriate retention period for personal data, we consider the nature, amount and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some cases personal information may be retained on a long-term basis, for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements. Generally, where there is no legal or contractual requirement we retain all electronic records for a period of 24 months after your last contact with us and physical records 6 years from the final review meeting (at discharge). For more information read our Data protection and Data Retention Policy.
Exceptions to this rule are:
Information that may be relevant to personal injury claims or discrimination claims may be retained until the limitation period for those types of claims has expired. For personal injury or discrimination claims this can be an extended period as the limitation period might not start to run until a long time after you have been involved with us.
It is important to ensure that the personal information we hold about you is accurate and up-to-date. You should let us know if anything changes, for example if you change your phone number or email address.
To update your personal information you can contact us by using the details set out in the contact us section below.
What rights you have over your data
From 25 May 2018 with the implementation of the GDPR guidelines, you have enhanced rights over how your personal data is held, processed and stored. It is intended that by complying with these guidelines, Cluas Centre Ltd will adhere to best practice regarding the applicable Data Protection legislation.
You have the following rights in relation to your personal information:
- the right to be informed about how your personal information is being used;
- the right to receive a copy of any information relating to you without undue delay and at the latest, within one month of receipt of your request free of charge;
- the right to have inaccurate data we may hold about you corrected;
- the right to restrict processing of your personal information where certain requirements are met either permanently or temporarily;
- the right to ask us not to process personal data for marketing purposes;
- the right to erasure of your personal data;
- the right to request that we transfer elements of your data either to you or another service provider in a structured, commonly used, machine-readable format;
- the right to object to certain automated decision-making processes using your personal information;
- the right to complain to the Irish Data Protection Commissioner or seek a judicial remedy in the Irish courts.
You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us.
While this Privacy Notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Data Protection Commissioner’s (DPC) website at https://www.dataprotection.ie/docs/GDPR/1623.htm
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us as set out it the “Contact Us” section below.
If you are unhappy with the way we are using your personal information, you can also complain to the Data Protection Commissioner’s Office or your local data protection regulator. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Commission so please contact us in the first instance.
Any access request will be responded to within one month of receipt of the request, however this may be extended to up to 2 further months where necessary depending on the complexity of the request. Documentation will be provided free of charge, unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be charged.
Our website may, from time to time, contain links to and from the websites of other networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page, you may also be notified by email. You should visit this page periodically to review any changes to the Privacy Policy.
Contact Us
For more information about our privacy practices or if you have any questions about your data including any requests to exercise your legal rights please contact us by email on
The information on this page was last updated on Friday 7 June 2024.